Challenging times for us all.
(t&C updated 24/03/2020)
We don’t quite know what’s in store for us all. What we do know is that the government is taking a step by step approach and that’s exactly what we are trying to do at the shop.
We have already implemented a twice daily deep clean of our shop, we have started doing all the refills for our customers and you may have had us ask you to stand further back than normal 🙂 We now look towards helping our older customers and those who feel vulnerable by offering a delivery service.
We are going to experiment over the coming weeks, change some of our staffs hours and begin delivering later this week to anyone self-isolating.
There are a couple of ways we could do this and these are our ideas so far.
We would appreciate your feedback.
Option 1 Place your order on our online shop. This is the least administrative way for our small workforce of 1 full-time and 2 part-timer and the most helpful to us. There are over 13,000 products including a good range of everyday products.
The Just Natural range have a large range of compostable packaging and good value for money. There is a huge range of Vitamin C, Zinc, Probiotics and other supplements to keep you strong. My Go-to because of the sheer amount of ingredients in one product is Vital Greens.
The website has a number of filters, such as brand and allergies / dietary requirements.
If you wish to take up the offer of a delivery service and you live within 5 miles of the shop tick “Collect from THL” and in the comments box write “PLEASE DELIVER”. This way you will not be charged a delivery fee. Please make sure this order is over £30. (£20 for Devizes)
If you live outside our 5 mile zone it’s not a problem as your order will be sent out via My Hermes or the Post Office at cost price, which is around £3.99 for up-to 3 kilos.
Option 2 for those that find placing Internet orders difficult – email us your order by 12 midday. Make sure you leave your telephone number and name. We will call you back and confirm the order and run through any queries you might have.
Option 3 Call us leaving your name & telephone number with a clear message detailing your order by 11am
We will call you back by 12.15 and run through your order by phone. Please note we might not be able to answer the phone at the time you ring, but don’t worry we will get back to you.
tel: 01380 725558
Delivery will be free for any orders over £30 within a 5 mile radius of the store (Don’t forget to tick “Collect from THL’- with the comment Please deliver)
Deliveries will be free to any Devizes households with orders over £20.
We have plenty of stock, so there is no need to bulk buy, but if you want to, you can buy 25 kilos of rice to share amongst friends.
We really appreciate your continued support, we need each other right now.
NEW OPENING TIMES We are open 10 am -1pm Monday- Friday. Closed Wednesday Saturday 10am -2pm and plan to stay open for as long as we can; we will let you know if there are any changes.
KEEP CALM & STAY HEALTHY
Thank you so much for all your support, it means the world to us.
Justina, Marion & Alex